These Terms of Service ("Terms") form a binding agreement between you and Warmth AI ("we", "us", or "our"). They govern your use of the Warmth AI mobile application, our website, and related services (collectively, the "Services"). Your use of the Services is also subject to our Privacy Policy.
Please read these Terms and the Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by them. If you do not agree, please stop using the Services right away.
1.1 These Terms apply to every visit, download, installation, registration, and use of the Services. By taking any of these actions, you agree to be bound by them.
1.2 We may present additional terms for specific features from time to time. Those additional terms apply alongside these Terms and take precedence for that feature in the event of a conflict.
1.3 If you do not accept these Terms, you must not download, install, or use the Services.
2.1 Minimum Age. You must have reached the minimum legal age in the jurisdiction where you live in order to use the Services. Where local law sets a higher age for processing personal data, that higher age applies.
2.2 On Behalf of a Minor. If you are a parent or legal guardian permitting a minor to use the Services, you agree to these Terms on the minor's behalf and you are responsible for the minor's use, including any charges incurred.
2.3 Geographic Restrictions. The Services may not be available in every country. You are responsible for complying with any local laws that apply to your use.
3.1 Optional Accounts. Some features are available without an account. To deliver core Services reliably, we may assign you a unique internal identifier that is not linked to your real-world identity.
3.2 Device Information. We collect only the minimum device information necessary to operate the Services, including your operating system, a device identifier, IP address, app version, and network type. We will not access your photo library without your explicit permission. Details can be found in our Privacy Policy.
3.3 Credentials. You are solely responsible for keeping your device and your login credentials secure. Notify us without delay if you suspect any unauthorized access to your account.
3.4 Authority. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to bind that organization to these Terms.
3.5 Third-Party Sign-In. If you sign in through a third-party platform, you must also comply with that platform's terms. You are fully responsible for keeping your third-party credentials confidential.
3.6 Applicable Rules. All of your activity on the Services is governed by these Terms together with our Privacy Policy.
4.1 The License We Grant You. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms and any documentation we provide.
4.2 What You Must Not Do. Except where we explicitly permit it, you must not copy, modify, distribute, reverse engineer, decompile, or create derivative works based on the Services.
4.3 Service Changes. We may update, modify, or discontinue features at any time. Where a change materially affects you, we will notify you in advance through reasonable channels.
4.4 Compliance With Law. You must not use the Services in violation of the laws of the jurisdiction in which you reside or the jurisdiction from which you access them.
4.5 Security. You must not upload harmful code (including viruses and Trojan horses), interfere with the operation of the Services, or attempt unauthorized access to our servers, databases, or core systems.
4.6 Respecting Others' Rights. If you believe your intellectual property rights have been infringed, please send us a written notice. We will take appropriate steps — such as removing or blocking the material in question — in line with applicable law.
4.7 No Abuse. You must not abuse the Services, including by sending spam, engaging in commercial fraud, attempting to circumvent app-store review rules, or carrying out activity that breaks the law or offends public order.
4.8 Fair Use. To maintain quality for everyone, we may impose reasonable limits on usage frequency and on the volume of feature calls. Excessive use may be temporarily restricted, and we will notify you so you can adjust your usage.
Content produced by the Services is generated automatically by algorithms and does not reflect our views. You are solely responsible for checking that it is truthful, accurate, complete, and compliant with applicable law, and for respecting third-party rights such as name, likeness, and intellectual property. You agree not to use generated content for unlawful purposes, to mislead the public, or to invade anyone's privacy or other rights. Nothing in these Terms limits rights you may have under mandatory consumer-protection law.
You must not create, upload, generate, or distribute any of the following:
We may block, remove, or refuse to distribute violating content using automated filtering, but this technology is not perfect and we cannot guarantee that every breach will be caught.
6.1 Our Rights. All copyrights, trademarks, patents, and other intellectual property in the Services belong to Warmth AI or our licensors. Materials we make available may be used only within the intended service scenarios.
6.2 Feedback. Feedback you voluntarily provide may be used by us to improve our products without compensation to you.
6.3 Your Content. You retain ownership of content you create or that is generated through your use of the Services. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use it solely to provide and operate the Services, and not for unrelated commercial purposes.
6.4 Service Providers. We may engage third-party providers to assist with operations, subject to strict access controls and our Privacy Policy.
You represent and warrant that you hold all rights and consents needed to submit your content. We do not use your uploaded or generated content to train or improve our AI models without your prior, express consent. Where you have given such consent, you may revoke it at any time by contacting us, and revocation takes effect going forward. For retention and deletion procedures, see our Privacy Policy.
To report a violation, harmful material, a child-safety concern, or a copyright or DMCA complaint, contact us at [email protected] with complete and detailed supporting information. A valid counter-notice may result in the affected content being reinstated.
7.1 In-App Purchases. Basic features are provided free of charge. Premium features may be unlocked by purchasing credit packages. Each package is a one-time purchase and remains valid permanently after purchase; usage rules are shown in the app.
7.2 How Payment Works. All credit-package transactions are processed through the Google Play Billing System. You must comply with the Google Play Terms of Service. Google Play records purchase ownership; the app does not handle payments directly.
7.3 Credit Issuance. Credits are added to your account as soon as a payment succeeds. If you do not receive them, check your Google Play order history or contact us as described in Section 16.
7.4 Multiple Purchases. The same package may be purchased more than once, and credits accumulate. When your balance is exhausted, you can purchase again to top up.
7.5 Refunds. Refunds are not provided except where eligible under the Google Play Refund Policy — for example, accidental purchases or technical failure. Refund requests are handled by Google Play through its Order Management, not by us.
7.6 Purchase Verification. We verify purchases using Google Play order information. Fraudulent transactions or abusive refund behavior may lead to credits being frozen or access being restricted.
7.7 Prices and Taxes. Prices are shown in the app before purchase and may change. Applicable taxes are handled in accordance with Google Play's billing terms.
8.1 We use a combination of automated systems and human review to identify material that violates these Terms. This is not a guarantee that all violations will be detected.
8.2 Where we identify a violation, we may remove or restrict access to the relevant content, issue a warning, suspend functionality, or close the associated account, depending on the seriousness and frequency of the conduct.
8.3 If you encounter content that you believe violates these Terms, you can report it to us at [email protected]. Please include the content in question, the reason for your report, and any supporting evidence.
We review reports in good faith and take action where appropriate, but we are not obligated to prescreen all user content.
9.1 You may delete your account at any time through the self-service option in the app or by contacting us at [email protected].
9.2 Account deletion removes your profile and associated Personal Data, subject to limited legal and technical retention requirements such as backup archiving. Details of our retention practices are set out in the Privacy Policy.
9.3 Deleting your account does not automatically cancel a subscription or reverse a completed transaction; those actions must be handled through Google Play.
10.1 We work to keep the Services available, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, and factors beyond our reasonable control may cause temporary unavailability.
10.2 We may add, change, or retire features, and we may adjust usage limits, over time. Where a change materially affects your rights or obligations, we will provide reasonable advance notice where practicable.
10.3 We may release the Services in test, beta, or early-access form. Such versions may be incomplete or unstable, and additional terms may apply.
11.1 "As Is" Basis. The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11.2 AI Output. We do not warrant that AI-generated content is accurate, original, non-infringing, or fit for any particular purpose. You use such content at your own risk and are responsible for reviewing it before relying on it.
11.3 Limitation of Liability. To the maximum extent permitted by law, our total liability to you for all claims arising out of or relating to the Services will not exceed the greater of the amount you paid us in the twelve months preceding the event giving rise to the claim, or one hundred US dollars (US$100).
11.4 Exclusions. The limitation in Section 11.3 does not apply to liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, or for fraud.
You agree to defend, indemnify, and hold harmless Warmth AI, our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) content you upload, generate, or share; (c) your violation of these Terms or applicable law; or (d) your infringement of any third-party right. We reserve the right, at our own expense, to assume the exclusive defense of any matter for which you are required to indemnify us, and you agree to cooperate with that defense.
13.1 By You. You may stop using the Services and delete your account at any time. Provisions that by their nature should survive termination will continue to apply.
13.2 By Us. We may suspend or terminate your access to the Services, with or without notice, if you breach these Terms, engage in fraudulent or unlawful conduct, or if required by law.
13.3 Effect of Termination. Upon termination, your right to use the Services ends. Sections concerning ownership, disclaimer of warranties, limitation of liability, indemnification, governing law, and dispute resolution will survive, together with any other provisions that by their nature should survive.
14.1 Governing Law. Subject to any mandatory consumer-protection rules in the jurisdiction where you reside, these Terms — including their formation, validity, performance, and interpretation — are governed by the laws of the Republic of Singapore.
14.2 Informal Resolution. Before starting a formal dispute process, we encourage you to contact us at [email protected] so we can try to resolve the matter informally.
14.3 Dispute Resolution. If a dispute cannot be resolved informally, it will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC), unless applicable law requires proceedings in the courts of your jurisdiction of residence.
Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
15.1 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
15.2 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Warmth AI concerning the Services and replace all prior understandings.
15.3 No Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
15.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
15.5 Force Majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, network or utility failures, labor disputes, and acts of government.
15.6 Updates to These Terms. We may update these Terms from time to time. Material changes will be communicated through the app or by email where appropriate, and your continued use after the updated Terms take effect constitutes acceptance.
For support, feedback, legal questions, or to exercise any right under these Terms, please reach out to us at:
Email: [email protected]
We will do our best to respond to your message as promptly as possible.